Date Posted: November 4, 2020
Deadline: February 2, 2010
Organization: Charter Communications
City: Simpsonville, SC
Website: View Website
Ability to establish rapport with customers.
Ability to prioritize and organize effectively.
Ability to reach with hands and arms, to bend, to talk and hear, and to read and use a computer.
Ability to read, write and speak the English language to communicate with employees, customers, suppliers, in person, on the phone, and by written communications in a clear, straight-forward, and professional manner.
Ability to use personal computer and software applications (i.e. word processing, spreadsheet, Microsoft PowerPoint).
Ability to use, handle, and manipulate objects such as paper, pencils, keyboards, and mouse.
Ability to work independently.
Ability to work while seated for prolonged periods of time.
Knowledge and ability to use the following office equipment: computer, telephone, copier, fax, calculator, and stapler.
Vision ability: close vision, peripheral vision, and ability to adjust focus.
High School Diploma or equivalent.
College course work in accounting or related field or equivalent work experience.
Sales-relationship management experience 3 years
ICOMS/CSG or other billing system experience 2 years
Salesforce.com experience 2 years
Responsible for dedicated account support for large commercial customers. Create and manage escalation procedures for the support of all new major accounts. Manage and coordinate all aspects of customer installations and billing. Assist Account Executives with product pricing and profitability for large custom proposals. Attend proposal meetings with large customers and present information about Charter Business support for major accounts. Proactively contact existing large business customers to conduct an account review and to help identify additional sales opportunities.
Assist Account Executives calling on Major Accounts with all pre-sale, including attending customer meetings to present information about Charter Business account support.
Establish and monitor internal control procedures for the support of major accounts and provide contract information for tracking and submission to regulatory agencies as needed.
Manage all areas of the order installation process to ensure order is completed by the delivery date, overcoming gating issues throughout the process. This includes coordinating efforts of local construction, network engineering, right of entry managers, and all customer facilities and engineering contacts. Assist Account Executives by monitoring and tracking orders through completion (from contract signing through installation) and updating customers throughout the process.
Oversees the initial account setup in the billing system to ensure that orders are properly billed.
Follow up with large business customers for regular account reviews and to insure customer satisfaction.
Identify sales opportunities that can be handed off to an AE.
Maintains and updates internal databases with all required customer information
Remains current on changes in the service pricing and procedures, order entry process, commission reports, and sales promotions through completion of required/recommended training program.
Interface with other departments through written and verbal communications to handle customer situations; involving customer problems and questions.
Perform other duties as requested by supervisor.
Support Erate customers as needed.
Once the link is accessed, those interested will just need to select South Carolina from the “state” drop down menu. The system will then show all positions that are available within South Carolina