Date Posted: November 4, 2020
Deadline: May 18, 2010
Organization: Charter Communications
City: Greenville, SC
Website: View Website
Ability to lift up to 25 lbs.
Ability to prioritize and organize effectively
Ability to reach with hands and arms, to bend, to talk and hear, and to read and use a computer
Ability to read, write and speak the English language to communicate with employees, customers, suppliers, in person, on the phone, and by written communications in a clear, straight-forward, and professional manner
Ability to use 10-key adding machine
Ability to use personal computer and software applications (i.e. word processing, spreadsheet, billing systems)
Ability to use professional presentation skills
Ability to use, handle, and manipulate objects such as paper, pencils, keyboards, and mouse
Ability to work independently
Ability to work while seated or standing for prolonged periods of time
Knowledge and ability to use the following office equipment: computer, telephone, copier, fax, calculator, and stapler
Knowledge of all functions and related tasks in the area of customer relations
Knowledge of cable television and telecommunications products and services
Knowledge of office procedures
Vision ability: close vision, peripheral vision, and ability to adjust focus
High School Diploma or equivalent
Customer Service experience
Meet customer service training or equivalent certification requirements
Perform customer support services under general supervision. Interact with the public to assist in resolving billing and service concerns. Promote Charter products and services.
Contribute to the Company vision of being the industry leader in customer service through quality, commitment, courtesy and teamwork.
Create a positive end-to-end customer experience by demonstrating the Good Neighbor Values of being helpful, cooperative, trustworthy, responsive and resourceful.
Provide customer support for service questions regarding Charter products and services; Interaction with the customer will be primarily face-to-face but may also include receiving and placing telephone calls to customers. Customer interaction will be for the purposes of discussing billing questions and service concerns; resolving non- payment of bills; assessing customer needs and promoting Charter products and services to existing and new customers with tact and courtesy
Respond to the customer by performing troubleshooting and diagnosing service complaints
Place new installation orders, service orders for disconnects and service changes generated from the customer; schedule appointments accordingly; prepare associated paperwork for work orders; process special requests for services (i.e., pay-per-view); input orders into computer system
Responsible for researching customer complaints and processing billing adjustments by entering credits or other adjustments into the computer records for the customer's account
Perform customer counter functions including receiving cash and hand delivered payments from customers and entering payments into the billing system
Track, issue and receive cable and telecommunications equipment
Process daily payments and balance cash drawer
Provide customer support for service complaints; answer questions regarding services and products; promote Charter products and services to new or existing customers
Actively engage in training through Charter University and other training programs
Perform other duties as may be requested by supervisor
Once the link is accessed, those interested will just need to select South Carolina from the “state” drop down menu. The system will then show all positions that are available within South Carolina.