Customer Service Rep

General Position Overview:

If you are detail-oriented and enjoy working with the public in a fast-paced environment, you would love being a Customer Service Representative with the City of Newberry. As a Customer Service Representative, you would be tasked to process utility payments for City customers, set up accounts for new water and/or electric service, maintain a daily cash drawer and prepare payments for deposit. Along with those tasks, other responsibilities include, but not limited to, handling customer inquiries and complaints, prepare work orders, and answer phone calls regarding customer accounts and billing. In this position, you will need to be able to multi-task and handle multiple customers at the same time.

As a CSR, you must have a high degree of detail and accuracy with the ability to identify customer problems and offer solutions while maintaining a quick pace and approachable demeanor to all customers. A Customer Service Representative will occasionally assist customers with business licenses, collect fees associated with local hospitality and accommodations taxes, and collect payments for other City departments and assign to proper accounts.