Customer Service Representative

You will perform a variety of duties in customer service to support the organizational unit, from Order Entry to Shipment; provide support data for plant monthly financial goals; schedule customer orders and updates them accordingly; communicate via written and oral channels with internal and external Eaton customers; maintain OTP/AWSD plant metrics for specific suffixes; interface between External customers to Internal Customers and vice versa. Authorizes credit returns/claims; assist in the preparation and revision of ISO work instructions; back up for other Customer Service positions. You need working knowledge of computer systems including but not limited to: Auto-CAD, Excel, Word, PowerPoint, Outlook, Enovia, OMS, Vista etc; must have excellent verbal and customer relationship skills as a large part of this job will be working with and leading others without having any direct authority over them; perform other related activities and special projects as assigned; perform customer service functions for the product lines; responsible for answering routine questions and issues about customer orders from Field Sales Organization, Distributors, End Customers as well as departments within the facility; provide information about order status, delivery and shipments; must create folders for all customer orders that come into the plant and place in the appropriate sales queue; distributes Vista change notices to appropriate personnel; reject/Approve vista change notices related to shipping addresses, methods, do not ship before requirements and other customer service specific requests; provide customer service back-up activities on other product lines; responsible for Customer Satisfaction Metrics (OTP/AWSD) for the plant for specific products; process shipping papers/Canada invoices, Commercial Invoices, NAFTA certificates and special shipping documents for paint for the product line; responsible for scheduling aftermarket parts orders and any other specified product lines orders based on capacity constraints and customer need requirements (using OMS and Vista); maintain capacity spreadsheets design for specific manufacturing order types and keeps manufacturing informed of schedules that are over capacity or lead times extensions; responsible for rescheduling orders timely and maintaining accurate schedules; responsible for creating/updating monthly forecast data for specific product lines to support the monthly accounting sales forecast for the plant; attend production meetings if necessary/or work with Manufacturing to communicate customer requests and/or mfg to customer requests/or Materials department; maintain VISTA Customer Order information in an accurate manner; assist in developing new work schedules for delayed shipments; schedule work through the engineering/drafting departments for specific product lines; archive files at the appropriate times; process Claims/Credits Memos/Manual Invoices, Vista on line expedites; responsible for 5S activities for workstation/rotates auditor function/MESH; self-Motivated/Directed individual with well demonstrated written and verbal skills, along with great organizational and teaming abilities.