Date Posted: November 4, 2020
Deadline: September 28, 2011
Organization: Charter Communication
City: Greenville, S.C
Website: View Website
Ability to communicate orally and in writing in a clear and straightforward manner.
Ability to deal with the public in a professional manner. Ability to handle multiple projects and tasks. Ability to maintain high level of self-motivation.
Ability to prioritize and organize effectively. Ability to supervise and motivate others. Ability to use personal computer and software applications (i.e. word processing, spreadsheet, etc.) Knowledge of cable television products and services
Knowledge of cold call sales skills. Vision ability: close vision, peripheral vision, and ability to adjust focus. Associate's degree in marketing or related field, or equivalent experience. CATV experience.Supervisory experience. Collections experience. Associate's degree in marketing or related field, or equivalent experience.
Responsible for saving disconnects by implementing retention programs and educating customers on positive aspects of cable.Supervise Sales Retention Representatives and Retention Representatives. Implement retention programs in order to save customers.
Introduce and provide coaching of retention programs in customer care and technical departments. Supervise efforts of Retention Team in working non-pay disconnects field save efforts, call backs. Report on results including churn analysis, retention tracking & employee effectiveness. Perform other duties as requested by supervisor