Date Posted: November 4, 2020

Deadline: May 29, 2020

Organization: InSite Support Services, Inc.& Insure Response LLC

Location: Newberry

City: Newberry

Website: View Website

Wages/Salary: Starting base wage up to $11.00/hour -- dependent upon experience, skills and licensing. We offer competitive benefits -- health, dental vision, short-term disability, and other voluntary products along with a 401(k)-retirement plan. Paid vacation and sick time available as well!

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Requirements:

Skill and Knowledge Qualifications:

  • Proper phone etiquette

  • Ability to speak and write clearly and accurately

  • Demonstrated proficiency in typing and grammar

  • High attention to detail

  • Knowledge of relevant software computer applications and equipment

  • High degree of knowledge of customer service principles and practices

  • Effective listening skills

  • Willingness to cooperate with others and work to the greater good

  • Multi-tasking capabilities

  • Minimum 12 hours of weekend working availability on a Saturday or Sunday

Desired Skills, Knowledge and Experience:

  • Previous customer service and administrative experience in an office setting or call center environment

  • Insurance industry experience

  • Property & Casualty (P&C) or Life & Health (L&H) Producer’s License

Competencies:

  • Exemplary Attendance and Punctuality

  • Maintains effectiveness when experiencing major changes in personal work tasks or work environment; adjusts effectively to work within new work structures, processes, requirements, or cultures.

  • Focuses and guides self and team members in accomplishing work objectives.

  • Interacts with others in a way that gives them confidence in one’s intentions and those of the organization.

  • Clearly conveys and receives information and ideas, through a variety of media, to individuals or groups in a manner that engages the audience, helping them understand and retain the message, and permitting response and feedback from the listener.

  • Makes customers and their needs a primary focus of one’s actions; developing and sustaining productive customer relationships.

  • Identifies and understands issues, problems, and opportunities; compares data from different sources to draw conclusions; uses effective approaches for choosing a course of action or developing appropriate solutions; and takes action that is consistent with available facts, constraints, and probable consequences.

  • Deals effectively with others in antagonistic situations, using appropriate interpersonal styles and methods to reduce tension or conflict.

  • Establishes proper courses of action to ensure that work product is completed efficiently and on time/within proper time limits.

  • Maintains stable performance under pressure or opposition (such as time pressure or job ambiguity); handling stress in a manner that is acceptable to others and to the organization.

  • Possesses, acquires, and maintains the professional expertise required to do the job effectively and to create effective customer solutions.

  • Actively appreciates and includes the diverse capabilities, insights, and ideas of others and working effectively and respectfully with individuals of diverse backgrounds, styles, abilities, and motivations.

  • Sets high standards of performance for self; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence rather than having standards imposed.

Conditions:

  • Must be able to sit for long periods of time

  • Position requires use of headset/microphone

Job Description:

We’re looking for motivated BILINGUAL professionals interested in the Property and Casualty insurance business who are willing to grow along with the company!

Insure Response LLC, a division of InSite Support Services, is seeking bilingual candidates to fill Insurance Services Representative positions at our inbound call center in Newberry SC.

Under general supervision, in a 24/7 in-bound call center environment Insure Response Service Representatives will interact with customers to provide prompt, courteous customer service, which meets or exceeds service standards. Representatives will utilize applicable software programs, websites, and internal procedures to respond to customer inquiries, file first notice of loss information for insurance companies, process rate quote requests from customers and provide professional and administrative services for our Clients. All calls and actions taken on the call will be thoroughly documented. Services will be provided by clearly communicating in a user-friendly, professional manner. Representatives will perform related work and participate on special projects as assigned.

Unlicensed applicants must be able to successfully complete any applicable licensing requirements and training programs and progress to a licensed (P&C) agent within a designated time frame. Becoming a licensed producer for the State of South Carolina entails a criminal background check applicant would need to submit to; in addition, must be at least 18 years of age in order to become licensed.

Duties and Tasks/Essential Functions:

  • Deliver service and support to end-users using and operating automated call distribution phone software, via remote connection or over the Internet;

  • Interact with customers to provide and process information in response to inquiries, concerns and requests about insurance products or other professional services;

  • Gather customer’s information and determine required steps for results and resolutions;

  • Educate prospective clients on product features and benefits, identifying needs and qualifying accounts;

  • Process mail and documentation according to established processes;

  • Understand and utilize all resources available to accomplish assigned tasks;

  • Follow standard processes, procedures, regulations and guidelines to include internal, client-mandated and government maintained;

  • Abide with all mandated compliance processes and procedures to protect end user’s vital data;

  • Identify and escalate priority issues per Client specifications;

  • Accurately process and record call transactions using a computer and designated tracking software;

  • Handle customer questions, complaints, and inquiries with the highest degree of courtesy and professionalism;

  • Offer alternative solutions where appropriate with the objective of obtaining and retaining customers’ and clients’ business;

  • Organize ideas and communicate oral messages appropriate to listeners and situations;

  • Follow-up with and make scheduled call backs to customers where necessary;

  • Stay current with compliance and process information, changes and updates;

  • Actively participate in training programs and cross training to maximize team efficiency and maintain or exceed service standards; and

  • Communicate openly with Supervisor and other team members to ensure accurate responses and to avoid duplication of efforts

Schedule:
Flexible Scheduling Available! Evening & Weekend Availability is a REQUIREMENT. Evening/Weekend part-time positions available. Chosen candidates MUST be available to attend orientation along with a multi-week training program. Training time/hours are NOT representative of a future work schedule.
Contact Name:
Karen Magee, Human Resources Manager
Contact Phone Number: 803.405.7025
Application Process:
Apply on company website. All candidates will be contacted either via phone or email upon further review. Please, no phone calls to check on the status of your application. Reply to your application receipt email for further information or updates
Employer Address:

203 Cash Control Rd
Newberry, SC 29108
United States

Our organization does not discriminate on the basis of race, color, religion, national origin, age, sex, sexual orientation, or disability.