Date Posted: November 4, 2020
Deadline: December 26, 2013
Organization: Charter Communications
City: Simpsonville, SC
Website: View Website
Skills/Abilities and Knowledge:
Ability to respond to customer inquiries in a timely manner
Ability to communicate by telephone
Ability to read, write, and speak the English language (or applicable language) to communicate with employees, customers, suppliers, in person, on the phone, and by written communications in a clear, straight-forward, and professional manner
Ability to prioritize and organize effectively
Ability to show judgment and initiative and to accomplish job duties
Ability to use personal computer and appropriate software applications (i.e. word processing, spreadsheet, cable billing system)
Ability to apply appropriate sales techniques
Ability to perform job at workstation for prolonged periods of time
Knowledge of cable and telecommunications products and services
Education:
High school diploma or equivalent preferred
Related Work Experience: Number of Years:
Customer Service, Call Center and/or Sales 1-2 years
WORKING CONDITIONS:
Office environment
Variable hours; may include weekends and split days off
Job Summary:
Maximize sales opportunities by responding to inbound sales calls in an effort to acquire new customers, and solicit existing customers by selling them other products and services.
ESSENTIAL FUNCTIONS OF THE POSITION:
Contribute to the Company vision of being the industry leader in customer service through quality, commitment, courtesy and teamwork
Respond to inbound sales calls promptly and proficiently
Provide high-level customer service in a courteous manner
Sell products and services to prospective customers and develop new revenue from existing customers by selling additional products and services through use of recommended sales techniques
Understand and explain to customers all products and services
Promote and communicate to customers current marketing campaigns and promotions
Place new installation orders; schedule appointments accordingly; prepare associated paperwork for work orders; input orders into computer system
Perform other duties as required by supervisor