Date Posted: November 4, 2020
Deadline: April 11, 2013
Organization: Charter
City: Greenville
Website: View Website
PREFERRED QUALIFICATIONS: Ability to read, write and speak the English language (or other applicable language) to communicate with employees, customers, suppliers, in person, on the phone, and by written communications in a clear, straight-forward, and professional manner. Ability to effectively communicate in Spanish (or applicable language) (desirable). Ability to handle multiple projects and tasks. Ability to make decisions and solve problems while working under pressure. Ability to prioritize and organize effectively. Ability to show judgment and initiative and to accomplish job duties. Ability to use personal computer and software applications (i.e. Microsoft Word, Outlook, etc.). Ability to operate a 10-key calculator. Ability to work with others to resolve problems, handle requests or situations. Ability to work seated for prolonged periods of time. Knowledge of cable and telecommunications products and services. Education (level and type): High school diploma or GED required. 1 year of prior Call Center Sales Supervisor experience required. Must meet all job performance requirements including attendance guidelines and complete formal training in all products and services as provided.
Responsible for coaching and development of a team of Broadband Sales Specialists in a fast-paced, dynamic Call Center Sales environment. Accountable for meeting and exceeding established sales goals. ESSENTIAL FUNCTIONS OF THE POSITION: Contribute to the Company vision of being the industry leader in customer service through quality, commitment, courtesy and teamwork. Professional and highly motivated supervisor with strong sales coaching and developmental experience in a fast-paced, dynamic Call Center Sales environment. Motivate a team of individuals to meet or exceed established sales targets. Develop new sales strategies within the call center to maximize opportunities. Ensures that company revenue goals are met and exceeded in all areas, including connects, upgrades and additional revenue generating units (RGUs.)
Daily monitoring of activities to ensure quality standards are met or exceeded. Daily monitoring of individual and team sales performance. Establish and maintain interdepartmental relationships to ensure alignment on all Charter Communications initiatives. Candidates must have ability to work in a pay for performance and structured environment and respond to customer/employee inquires within a timely period. Handle all customer complaints and escalations as required. Perform other duties as required by Manager.