Date Posted: November 4, 2020
Deadline: June 1, 2012
Organization: Charter
City: Anderson, Greenville, and Spartanburg
Website: View Website
PREFERRED QUALIFICATIONS:Ability to read, write and speak the English language to communicate with employees, customers, suppliers, in person, on the phone, and by written communications in a clear, straight-forward, and professional manner;ability to use personal computer and software applications; ability to use the following hand tools: electric drills, hammers, wrenches, screwdrivers; ability to walk over all types of terrain in all kinds of weather while carrying tools and equipment, including gaffs, ladders, and fully loaded tool belts; ability to safely use weight-bearing equipment (such as gaffs, safety harness and ladders) within the maximum weight limitations of that equipment; ability to accurately measure distances, using tapes or other measuring devices; ability to carry, climb and operate extension ladder, (approx. 32 ft high and 90 pounds); ability to climb poles using gaffs, hooks and climbing belt as needed; ability to differentiate between different sizes and colors of wires; ability to make cable connections in tight spaces by bending, reaching, twisting; ability to operate appropriate computer or test equipment associated with position (e.g. signal level meters, ohm meters, etc.);ability to perform job from high places (i.e. poles and roofs); ability to work while standing 50 - 70% of the time; ability to work with small components and wires to make cable connections; ability to use handheld communication devices and applications.
Education:
High School Diploma or equivalent work experience; certifications and/or Licenses
Valid driver's license with satisfactory driving record within Company required standards; industry and vendor specific certifications and training (NCTI, SCTE).
JOB SUMMARY:
Under general supervision, perform basic installations, disconnects and service changes for residential customers. Perform basic troubleshooting and repair for services from tap to customer premises equipment (CPE).
ESSENTIAL FUNCTIONS OF THE POSITION:
Actively and consistently support all efforts to simplify and enhance the customer experience; perform basic installations, disconnects, reconnects, service changes, relocates and other tasks as defined; troubleshoot and repair residential customer services from the tap to the connection of the CPE for single, multi-family and/or multi-dwellings including, but not limited to, all necessary wiring both interior and exterior associated equipment in the forward and return signal path of the customer premise network (CPN); perform all work as necessary to conform to quality and safety control guidelines (includes compliance with requirements outlined in applicable regulations such as OSHA, and FCC and following procedures as outlined in the Customer Premise Network Installation Qualifications (CPNIQ), Total Quality Assurance (TQA), National Electric Code (NEC), National Electrical Safety Code (NESC), other Installation, Technical Operations, Safety Manuals, and Employee Handbook); integrate various company services available with customer's equipment. Assure and record proper levels and signal quality within required specifications on active outlets; Monitor and record system, drop, and in house signal leakage. Clean the premises of all debris and materials after the installation is complete. Promote and sell company products and services and educate customer on proper use of services and equipment, including channel lineups, how to add additional services and access help online. Maintain accurate records including time worked, daily logs, gas sheets as required; properly record all required information on data devices and/or work orders, surveys, referrals, etc. Operate communications device in accordance with company policies. Collect payments and secure appropriate customer signatures. Operate Company vehicle in a safe and responsible manner. Clean, maintain, stock, and secure assigned vehicle and equipment, in accordance with company policies; utilize and become proficient with tools and information that will enhance business results; adhere to industry specific, local, state and federal regulations, as applicable. Need to know, understand and follow company policy and perform other duties as requested by supervisor.
WORKING CONDITIONS:
Work indoors in confined space, poorly ventilated areas such as attics, basements and/or crawlspaces; exposure to dust, dirt, noise, insects, rodents, pets, and cleaning solutions; work outdoors in all kinds of weather and at all times of the day or night; work performed near power lines and electricity; work performed at various heights above ground on telephone/power poles; work and travel in inclement weather.