Date Posted: November 4, 2020
Deadline: March 13, 2013
Organization: InSite Support Services
City: Newberry, SC
Website: View Website
Wages/Salary: Starting base salary of $8.25 - $9.00 per hour, more with shift differentials for evenings and weekends
We're seeking highly motivated individuals to become part of our team! Our ideal candidates will have a flair for providing exemplary over-the-phone customer service and support guidance ? meeting and exceeding the expectations of our clients day and night. When customers contact our call center for assistance, we are always ready to assist! Technical support and/or customer service experience strongly desired.
Job Summary: Under general supervision, in a 24/7 in-bound call center environment, Technical Support Representatives will provide technical and network problem resolution to end-users (customers) by performing a question diagnosis while guiding users through step-by-step solutions. Solutions include, but are not limited to, resolving username and password problems, uninstalling/reinstalling basic software applications, verifying proper hardware and software set up, power cycling equipment, assisting with navigating around application menus and troubleshooting email issues. Support will be provided by clearly communicating technical solutions in a user-friendly, professional manner. Representatives will perform related work as required. Starting salary dependent upon relevant experience. Training provided.