Job Summary:             

The Front Desk Administrative Assistant facilitates the efficient operation of the Columbia Clinic by performing a variety of clerical and administrative tasks.

Supervisory Responsibilities: None 

Duties/Responsibilities:

Daily 

• Check patients in for clinics 
• Scan appropriate patient paperwork and insurance/Medicaid cards into EPIC
• Verify patient address/phone #/Insurance information is correct, update if necessary 
• Check out patients when they leave and enter recalls in EPIC
• Scan patient pedigrees and consent forms into EPIC following visit
• Write school notes for all clinic patients when leaving office, and work notes for parents (if requested)
• Work with centralized scheduling personnel to ensure patients are scheduled in a timely manner
• Call patients to remind them of upcoming appointments
• Call Interpreter services for patient reminders (non-English speaking patients)
• Schedule interpreter services for non-English speaking patient appointments
• Sort faxes by outside records, medical requests, etc. and distribute appropriately
• Sign for any packages delivered and receive daily mail and inter-office courier items, and distribute accordingly
• Arrange for FedEx package pickup
• Handle returned mail
• Assist with requests made outside clinic days (Faxing copies of labs, consent forms, etc.)
• Send no-show letters to referring providers if patients do not keep their appointment
• Assist callers to the Columbia office in figuring out the best way to handle the caller’s requests and if they need to be transferred elsewhere 
• Mail out CD’s, packets, letters as requested for staff
• Empty your desk shred bin at the end of each day into the larger receptacle
• Add paper to the copiers