Date Posted: February 14, 2022
Deadline: March 14, 2022
Organization: Greenbridge
Location: Laurens
City: Fountain Inn
Website: View Website
Job Type: Full Time
Qualifications and Experience
• High School Diploma or GED is required
• Associates Degree or related field preferred
• Minimum 2 - 4 years Customer Service experience in a distributor environment or extensive experience
• Experience with ERP systems, specifically JDE.
• High attention to detail and organization skills.
• Experience within the manufacturing industry, B2b experience a plus – small to medium sized business setting.
• Demonstrated proficiency in Microsoft Office applications (Excel, Word), Outlook, Internet.
• Excellent communication, collaboration and problem-solving skills
• Exceptional degree of tact and empathy to resolve customer concerns in strengthening relationship
• Strong team player with high degree of urgency with the ability to multi-task, plan and prioritize
• Detailed oriented
• Ability to deal with stress and work in a fast-paced environment
The Customer Service Representative is responsible for ensuring Customers’ orders are placed, processed, tracked and returned in a timely manner. This role collaborates with the Sales and Operations teams to deliver outstanding customer experience while growing relationships with the accounts.
Duties and Responsibilities
• Accurately manage the order inputting process as it relates to price, terms of sale, product, quantity, ship to, sold to and customer’s special instructions.
• Ensure all policy processes are followed and necessary documents are verified and kept on file as needed.
• Work with internal supply chain departments to keep customers updated as to their order status if changes occur, in a pro-active manner.
• Maintain system accuracy on all sales orders and back orders to reflect reality of ship dates and if changes occur enter appropriate reason code.
• Complete all product returns or invoice adjustments in a timely manner.
• Work closely with Sales Representatives regarding price inquires, discrepancies on customers purchase orders, update on customer order status, and monthly consignment inventory.
• Quoting, follow-up, expediting and executing customers’ requirements.
• Adept at multi-tasking, self-motivated with a strong drive to resolve issues quickly and effectively and work well within a team atmosphere.
• Understand the resources within the business to be an effective problem solver.
• Field customer calls/email regarding product knowledge, order information, pricing and freight issues with a degree of professionalism.
404 Wall Street
Fountain Inn, SC 29644
United States
Our organization does not discriminate on the basis of race, color, religion, national origin, age, sex, sexual orientation, or disability.