Date Posted: November 4, 2020

Deadline: June 23, 2010

Organization: Charter Communications

City: Simpsonville, SC

Website: View Website

Requirements:

Ability to adhere to Local, Federal regulations and Company policies
Ability to lift up to 25 lbs.
Ability to prioritize and organize effectively
Ability to reach with hands and arms, to bend, to talk and hear, and to read and use a computer
Ability to read, write and speak the English language to communicate with employees, customers, suppliers, in person, on the phone, and by written communications in a clear, straight-forward, and professional manner
Ability to use personal computer and software applications (i.e. word processing, spreadsheet, billing systems)
Ability to use, handle and manipulate objects such as paper, pencils, keyboards, and mouse
Ability to utilize dispatching equipment such as telephone, pagers, mobile radio
Ability to read general system layouts from blue prints
Ability to wear telephone head set
Ability to work independently
Ability to work seated for prolonged periods of time
Knowledge and ability to use the following office equipment: computer, telephone, copier, fax, calculator, and stapler
Knowledge of basic mathematics
Vision ability: close vision, peripheral vision, and ability to adjust fo
High School Diploma or equivalent

Job Description:

Under general supervision, responsible for relaying and recording information to field personnel via radio, telephone or other form of communications. This is an entry level position for this job family. The expectation is to move into the next level within the required time frame.
Respond to Customer Service requests by prioritizing and dispatching service requests to available installation or service technicians; act as liaison between technician and customer service
Contact customer to verify scheduled appointment date and time and reschedule missed appointments
Record Customer Service calls into computer to provide accurate customer service history in each customer account and record of service calls
Maintain schedules of service outages, complete work orders summary reports and other record keeping schedules
Provide customer assistance to resolve service problems and avoid unnecessary service calls
Perform other duties as requested by supervisor

Schedule:
Contact Name:
Felicia White, PHR
Application Process:
http://www/charter.com/careers
Once the link is accessed, those interested will just need to select South Carolina from the “state” drop down menu. The system will then show all positions that are available within South Carolina.