Date Posted: November 4, 2020
Deadline: May 9, 2014
Organization: SCETV
City: Columbia
Website: View Website
Wages/Salary: $31,182.00 - $57,695.00 Annually
A bachelor's degree in computer science, an associate's degree in computer science and two (2) years experience in the support and troubleshooting of direct customer service in information technology, or a high school diploma and four (4) years
experience in the support and troubleshooting of direct customer service in information technology.
Preferred Knowledge, Skills and Abilities:
Skill in device setup, maintenance and troubleshooting of hardware issues, software installation and troubleshooting (both agency developed and vendor applications,
Excellent customer service skills,
Ability to work in a team environment,
Good verbal and writing skills,
A+ Certification,
Extensive knowledge of Windows 7 & 8, Microsoft Office software products and their uses,
Network# and experience in Apple hardware highly desirable.
Under general supervision, this position provides technical support for end user hardware and software. Performs first call resolution on customer requests and incident reports using monitoring tools and basic computer knowledge. Escalates work orders, as needed, by notifying management, internal support groups and end users of service-affecting events. Monitors and responds to alarms reported by the monitoring tools, or end users, to ensure there are no on-going system problems.