IT Support Specialist

Duties/Responsibilities: 

• Provide support for users and resolve helpdesk tickets 
• Install new hardware and software and maintain existing components 
• Troubleshoot and resolve issues with user devices and peripheral equipment
• Review manufacturers’ specifications on connections and methods to locate problems
• Perform software installations and updates 
• Document new processes and essential procedures
• Performs other related duties as assigned 
• Work independently or in a team environment 
• Travel to satellite offices within South Carolina 

Required Skills/Abilities:  

• Good understanding of helpdesk ticketing and user support 
• Good verbal and written communication skills Good interpersonal skills 
• Basic understanding of networking concepts (routing, switching, VLANs, wireless) 
  • Network+ certification preferred 
• Familiar with security concepts and exploits (phishing, antivirus, malware, encryption) 
  • Security+ certification preferred 
• Familiar with printers and print services 
• Familiar with Microsoft Office and O365 
• Familiar with computer hardware components and peripherals (hard drives, memory, power supplies, CPUs, video cards, PCI slots, system boards)  
• Basic knowledge of Desktop Windows operating systems  
• Basic understanding of safety as it relates to computer repair 

Education and Experience:  

• Associate’s degree in a computer-related field is required, or certifications [Network+, Security+] and one year of experience in the IT field.  
• Bachelor’s degree in IT-related field preferred. 

Physical Requirements:  

• Must be comfortable with climbing a ladder 
• Must be able to lift a minimum of 25 pounds.  
• Must be comfortable with standing for extended periods