Date Posted: November 4, 2020
Deadline: October 31, 2011
Organization: Charter Communications
City: Greenville, SC
Website: View Website
Ability to prioritize and organize effectively; ability to reach with hands and arms, to bend, to talk and hear, and to read and use a computer; ability to read, write and speak the English language to communicate with employees, customers, suppliers, in person, on the phone, and by written communications in a clear, straight-forward, and professional manner; ability to use personal computer and software applications (i.e. word processing, spreadsheet, CSG, etc.); ability to use, handle, and manipulate objects such as paper, pencils, keyboards, and mouse; ability to wear telephone headset; ability to work independently; ability to work while seated for prolonged periods of time; knowledge and ability to use the following office equipment: computer, telephone, copier, fax, calculator, and stapler; knowledge of cable television products and services; Vision ability: close vision, peripheral vision, and ability to adjust focus; Ability to lift up to 25 lbs.; High School Diploma or equivalent; Customer Service / Telephone sales work experience 1 year; ICOMS work experience or experience with similar billing software 1 year
Maximize retention opportunities by responding to inbound disconnect/downgrade calls in a continuous effort to retain customers; responds to inbound disconnect calls promptly and proficiently; provides high level customer service in a courteous manner; retains products and services for existing customers; answers questions pertaining to billing disputes and service complaints of voluntary disconnects, customers surveyed or otherwise contacted by telemarketing; process orders for new service, reschedules, and saved accounts; process credit card payments, post and balance batch daily; tracks and reports results of retention efforts; performs other duties as requested by supervisor.