Service Technician

Here's what you'll do:
? Perform work as outlined on the repair order with efficiency and accuracy, in accordance with our policies, procedures and quality standards
? Diagnose the cause of any malfunction and perform repairs
? Communicate with the parts department to obtain needed parts
? Examine the vehicle to determine if additional safety or service work is required
? Notify Experience Advisor immediately if additional work is recommended, or if repairs
cannot be completed within the time promised
? Document all work performed
? Road-test vehicles as needed
? Ensure that guest's cars are kept clean and return all driver settings to their original state

? Be a subject matter expert on repairs and maintenance. Coach Experience Advisors as
needed on vehicle service patterns and mechanical/electrical systems
? Understand and follow federal, state and local regulations, such as those governing the disposal of hazardous wastes, OSHA right-to-know, etc.
? Speak directly with our guests about repairs made to their vehicle, maintenance
recommendations, and do-it-yourself tips
? Educate our guests on how our technology tools make their vehicle maintenance
process simple
? Treat the customer like a guest in your home - always
? Treat your teammates with respect -- always
? Learn our business philosophy so that guests can "see" our business model through your actions
? Keep an open mind about how we can constantly innovate
? Have fun!
Here's what you'll need:
? Respect for your teammates
? General mechanical aptitude and manual dexterity
? A demonstrated competence in automotive service. A-level technicians must have L1
ASE certification; B, C and D-level must have at least G1 ASE certification
? Experience using good problem solving skills, and taking the initiative to think critically to identify improvement opportunities
? A desire to learn, practice and deliver an unparalleled guest experience
? Learn, deploy and enjoy our technology!
? A commitment to your career
? A commitment to having fun at Sonic!
? A clean motor vehicle record and clean criminal background record