Date Posted: November 4, 2020
Deadline: June 25, 2014
Organization: Charter
City: Simpsonville, SC
College course work in business or related field or equivalent experience
Customer service experience/Supervisory Experience for 5 years
Telephone, Video, High Speed Data experience for 4 years
Prior supervisory or management experience
Responsible for coaching, development and supervision of a team of Sales Support Representatives. Accountable for meeting and exceeding established objectives.
Oversees the daily operations of the Sales Support Team, provide staff guidance and support to attain quality customer service.Provides both ongoing training as well as training for newly hired Sales Support Reps Minimize the escalation of customer complaints and work to retain lost residential sales.Trains and evaluates departmental personnel in order to comply with set standards in providing customer service.Generates reports for management as required.Hires, evaluates, coaches and counsels personnel in the performance of their duties.Interfaces with other departments through written and verbal communications to handle customer situations; research customer complaints and process correcting orders into the computer systems.Performs other duties as requested by supervisor.