Date Posted: November 4, 2020
Deadline: March 1, 2010
Organization: Verizon Wireless
City: Greenville, SC 29607
Website: View Website
Wages/Salary: $31K
• High School diploma or GED required
• Minimum Associate Degree in a technical field required or equivalent work experience in a technical field (A+, Net+, and/or Microsoft Certifications will be considered), BS Degree preferred
• 12 months Customer Service Experience preferred
• Ability to diagnose and troubleshoot complex data/cellular issues.
• Ability to interface with customers, network and other departments on technical issues.
• Exceptional communication (verbal & written), negotiation and independent decision-making skills.
• Self-motivated, creative, flexible, willing to take initiative, be accountable, and able to effectively handle multiple tasks at one time.
• Positive role model and leadership skills/team player.
• Strong interpersonal skills.
• Ability to demonstrate strong aptitude and knowledge of personal computer hardware/software; possesses fundamental understanding of Internet connectivity
Provide exceptional customer service and technical support for internal and external voice and data product customers. Troubleshoot hardware and software issues and identify network/applications issues. Provide detailed information on how to set up/configure data and voice products. Verify provisioning and diagnose device or network issues. Have working knowledge of PC and Apple Operating systems. Use various administrative department tools and on-line resources for customer resolution. Use trouble ticket system for tracking customer interactions and problem resolution. Evaluate customers concerns and resolve problems to customer satisfaction. Demonstrates and practices regularly the skills necessary to handle any Customer Service and/or Technical Support call type that is routed through the center in this function. Follows up with customer to ensure first call resolution and achieve and deliver 100% customer satisfaction.